Privacy Policy

1. Who we are

Elvio is a business established by and operated by Araa Software Solutions. For the purposes of Republic Act No. 10173, or the Philippine Data Privacy Act of 2012, Araa Software Solutions is the personal information controller responsible for the personal information described in this policy.

You may contact us about privacy matters at inquiry@tryelvio.com.

2. Information we collect

We may collect the following categories of personal information:

• Information you provide: your name, email address, company, role, project details, and any other information you include when you email or otherwise communicate with us.
• Business relationship information: records of inquiries, proposals, projects, contracts, payments, and our communications with clients and prospective clients.
• Technical information: standard server and security logs that may include your IP address, browser type, device type, referring page, pages requested, and date and time of access.

The current website does not use a contact form and does not ask you to create an account. When you select an email link, your message is sent through your chosen email provider.

3. How and why we use information

We process personal information only for legitimate, declared purposes, including to:

• Respond to inquiries and discuss potential projects;
• Prepare proposals and provide contracted services;
• Manage client relationships, billing, and business records;
• Operate, secure, troubleshoot, and improve the website;
• Prevent fraud, misuse, or security incidents; and
• Meet legal, regulatory, accounting, and contractual obligations.

Depending on the circumstances, our basis for processing may be your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate business interests where these do not override your rights.

4. Cookies and analytics

The current version of this website does not use advertising cookies or behavioral profiling. Our hosting and security providers may use strictly necessary technologies or process standard technical logs to deliver and protect the website. If we introduce optional analytics or marketing technologies, we will update this policy and provide any notice or choice required by law.

5. When information may be shared

We do not sell personal information. We may disclose limited information to:

• Service providers supporting website hosting, email, business operations, security, accounting, or professional advice;
• Personnel and contractors who need the information to perform work for Elvio and are subject to appropriate confidentiality obligations;
• Government authorities, regulators, courts, or other parties when required by law or necessary to protect legal rights and safety; and
• A successor or relevant party in connection with a legitimate reorganization, financing, sale, or transfer of all or part of the business, subject to applicable safeguards.

Some service providers may process information outside the Philippines. Where this occurs, we remain responsible for using reasonable and appropriate safeguards consistent with applicable privacy law.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to maintain business records, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements. Retention periods vary according to the nature of the information and the relationship.

We use reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

7. Your privacy rights

Subject to the Data Privacy Act of 2012 and applicable exceptions, you may have the right to be informed, object to processing, access your personal information, correct inaccurate information, request erasure or blocking, obtain data portability, withdraw consent, claim damages, and file a complaint with the National Privacy Commission.

To exercise a right, email inquiry@tryelvio.com. We may ask for information needed to verify your identity and understand your request. You may also learn about your rights or submit a complaint through the National Privacy Commission.

8. Children’s privacy

This website and our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through this website.

9. Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The effective date at the top of this page will show when the current version took effect. Material changes will be communicated through an appropriate notice where required.

10. Contact us

For questions, requests, or concerns about this policy or our handling of personal information, contact: